Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at privacycell1@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at privacycell1@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for a full refund.
To be eligible for a return, your item must be in the same condition that you received the phone. Phones returned damaged (water damage, cracked/broke screens, cracked/broken case, broken charging port, etcetera) won’t be eligible for a refund.
To start a return, you can contact us at privacycell1@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at privacycell1@gmail.com.
Exchanges
Exchange for different model phone
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exchange for a different operating system
Phones can be returned to have the operating system changed for up to 6 months after purchase. If you decide you want to go back to stock android with google spying on you instructions will be sent on how to do this with a use of a computer.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at privacycell1@gmail.com
